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Refund policy

At Beaches Bike Co, we want you to love it. If something’s not quite right, we’ll do what we can to make you happy.
 

Change of Mind Returns

You may return items within 14 days of receiving your order if you change your mind.

To qualify: 

  • Items must be unused, unworn, and in original condition

  • All original packaging, tags and accessories must be included, undamaged and in saleable condition

  • You must provide proof of purchase

  • Return shipping is at your cost — we recommend using a tracked service, as we cannot take responsibility for return shipments


⚠️ Before you return it, make sure you get confirmation from us. Again, we can't take responsibility for unapproved shipments.

Approved returns will be refunded to your original payment method, less any shipping costs after being received, inspected and confirmed.

 

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please email us at hello@beachesbike.co within 7 days.

We’ll usually ask for photos and details, and then: 

  • Offer a replacement, store credit, or full refund

  • Cover the cost of return shipping where we’re at fault - we recommend using a tracked service, as we cannot take responsibility for return shipments


⚠️ Before you return it, make sure you get confirmation from us. Again, we can't take responsibility for unapproved shipments.
 

Further Conditions & Discretion for all Returns

We reserve the right to refuse any return that:

  • Falls outside the return window

  • Is returned in unsaleable condition

  • Is missing packaging or components, or is damaged

 

If Your Return is Rejected 

Rejected returns will be held for you to collect for up to 30 days.

Unclaimed returns after this time will be considered abandoned, and may be donated or discarded at our discretion.

 

Non-Returnable Items

Some items may not be eligible for return, including: 

  • Sale items

  • Custom orders

  • Opened consumables


Got More Questions?

Get in touch and we'll be happy to help! Email: hello@beachesbike.co or see our Contact Us page.

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